1. Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you and Resewaro Technologies Inc. ("Resewaro", "we", or "us"). By accessing https://resewaro.com, signing up for an account, or utilizing any of our software applications or APIs (collectively, the "Service"), you agree to be bound by these Terms.
If you are entering into these Terms on behalf of a healthcare clinic, practice, or legal entity, you represent and warrant that you possess the legal authority to bind that organization.
2. Description of Service & Medical Disclaimer
2.1 Administrative Scope: Resewaro provides an autonomous artificial intelligence receptionist and practice management scheduling platform designed to handle telephone inquiries, appointment booking, rescheduling, and SMS notifications for clinics.
2.2 Critical Emergency & Medical Disclaimer:
RESEWARO AI IS AN ADMINISTRATIVE SCHEDULING TOOL AND IS NOT A HEALTHCARE PROVIDER, MEDICAL DEVICE, OR EMERGENCY DISPATCH SERVICE.
- Resewaro AI does not provide clinical diagnoses, medical triage, or pharmaceutical recommendations.
- If a caller or patient is experiencing a medical or life-threatening emergency, severe trauma, or airway obstruction, they must immediately hang up and call 911 or proceed to the nearest emergency medical facility.
- Healthcare practitioners remain solely responsible for the clinical care, triage, and examination of all patients.
3. Account Security & Responsibilities
- Access Credentials: You are responsible for safeguarding all usernames and passwords assigned to your clinic account. You must notify Resewaro immediately of any unauthorized account activity.
- Lawful Patient Communications: When utilizing Resewaro’s automated outbound reminders, recall calls, or SMS messaging services, you certify that your clinic has obtained all required patient consents in compliance with Canada’s Anti-Spam Legislation (CASL) and applicable telecommunications regulations.
4. Prohibited & Acceptable Use
You agree that you will not, directly or indirectly:
- Reverse engineer, decompile, disassemble, or derive the source code or underlying AI models of the Service.
- Interfere with or disrupt the integrity, security, or performance of our telephony infrastructure or cloud servers.
- Transmit any malicious code, automated bots, scrapers, or unauthorized vulnerability scanning tools.
- Use the Service to broadcast unsolicited commercial telemarketing spam or deceptive robocalls.
- Misrepresent Resewaro AI as a licensed physician, optometrist, or dentist.
5. Intellectual Property
All intellectual property rights in the Service—including software code, AI voice agent architecture, user interfaces, documentation, trademarks, and logos—remain the exclusive property of Resewaro Technologies Inc. No license or ownership right is transferred to you except for the limited, non-exclusive right to access the Service during an active subscription.
6. Disclaimers & Limitation of Liability
6.1 "As Is" Warranty: To the maximum extent permitted under Canadian law, the Service is provided "as is" and "as available" without warranties of any kind, either express or implied.
6.2 Cap on Damages: IN NO EVENT SHALL RESEWARO TECHNOLOGIES INC. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, LOSS OF CLINIC REVENUE, OR BUSINESS INTERRUPTION). RESEWARO’S MAXIMUM TOTAL LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO RESEWARO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
7. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any legal dispute arising under these Terms shall be resolved exclusively in the provincial or federal courts located in Edmonton, Alberta, Canada.
8. Legal Contact Information
For legal inquiries or notices regarding these Terms:
Legal Department
Resewaro Technologies Inc.
Edmonton, Alberta, Canada
Email: legal@resewaro.com